Joy Escape Room – Privacy Policy  
Effective Date: 28 March 2025  

Joy Escape Room (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website: www.joyescaperoom.co.za.

1. What Information We Collect 
We may collect the following types of personal information:  
- Name, email address, and contact number (when you use our contact form or booking feature)  
- Browsing data (through cookies, analytics, and advertising tools)  
- Any information you submit voluntarily through forms or surveys  

2. How We Use Your Information 
We use your information to:  
- Respond to your enquiries or booking requests  
- Improve our website experience and educational services  
- Show relevant Google Ads (via Google AdSense)  
- Monitor website traffic through Google Analytics  

3. Cookies and Tracking Technologies 
Our website uses cookies and similar technologies to:  
- Help us understand how visitors interact with our site  
- Display personalised ads (via Google AdSense)  

You can choose to accept or decline cookies through your browser settings.  

4. Third-Party Services 
We may use third-party tools such as:  
- Google Analytics (to track website usage)  
- Google AdSense (to display ads)  
- Google Tag Manager (for managing marketing tags)  

These services may collect anonymous data and use cookies according to their own privacy policies.  

5. Sharing Your Information 
We do **not sell, rent or share** your personal information with third parties for their marketing purposes.  

6. Your Rights and Choices
- You can request to access, update, or delete your personal data at any time.  
- You may opt out of personalised advertising through Google’s Ads Settings.  

7. Data Protection 
We take appropriate measures to protect your data from unauthorised access or misuse. However, no system is completely secure, and you use our website at your own risk.  

8. Children’s Privacy 
We do not knowingly collect personal data from children under 13 without parental consent. If we learn that we’ve collected data from a child, we will delete it promptly.  

9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.  

10. Contact Us
If you have questions or concerns about this policy, please contact:  
📧 Email: [email protected]  
📞 Phone: +27 69 220 0878  
🌐 Website: www.joyescaperoom.co.za